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Request for information: 

"Any response? Todays train 15 mins late leaving Masterton. Why? If you can't get this service out on time change the timetable - passengers are sick of being late, waiting with no info. Where was the message on Facebook, on the platforms, even on the train - some kind of explanation ...omg an apology and part refund for delay. Please give me an answer as per my previous requests- what actions are you taking to improve real time passenger comms, compensate passengers for the consistent disruption, what are the plans ahead for improvement- what improvement delivery timescales are you/kiwirail/whoever is responsible for decision making working to- what are they key actions on going for upgrade and when will they be delivered, you have published an improvement date of January 2024 and then additional works for the line with new carriages in the distant future. Please provide me a full explanation of what is ahead, your justification for the constant delays to the commuter service, morning and afternoon - and the actions/mitigations you have in place to resolve them short and longer term, your advice to staff about appropriate communication, your advice to staff about methods of communication and timely use of these, an understanding of how you oversee that these communications are delivered in a timely manner bearing in mind Wairarapa commuters are using 6am services. This information please in relation to the WRL service. If you will not provide it directly please treat this message as a request under the Official Information Act. 

In addition to my request please advise on forthcoming known delays over the next five years. 

Please be honest about the repair schedule for infrastructure and the service mitigation-for example if the tunnel repairs will require a WRL bus replacement service please identify this, the proposed start and finish dates. Please provide a realistic project timeline of passenger disruption over the next five years. This will allow people to plan their lives- choose to seek a change of job or homebase. The old 90 min journey is regularly at 130 plus."