Document library

Request for information: 

"I am hoping to understand what are the policies and constraints on number of train carriages that can be put on a Hutt Valley Line service? 

I have been really disappointed with how few carriages have been put on for recent FIFA Women's World Cup games. I think I read that it has to do with staff availability - but the trains are so packed that staff can't walk the carriages and there is no sign of staff except when opening doors. There is also a lot of carriages sitting parked at the side of Wellington Station. 

I understand buses have been out on for surge capacity but this requires staff to run, and all the while train carriages sit idle. 

What is going on here? Why can't more carriages be put on as is done at peak times?"

On 14 August 2023, a Metlink Officer requested further clarification regarding your request to which you responded with the following: 

"I would like to understand how the number of carriages on services leading up to kick off times is determined. Are there some Transdev documents I should be looking at?"